FAQ
Frequently Asked Questions
Is ordering on the Unique Designs Gifts websitesecure?
Yes. We have taken several
steps to ensure all information received from our online visitors is secure
from unauthorised access and use. All transactions are completed on a secure
server. Secure Socket Layer (SSL) encryption is use for every transaction. This
encrypts all transmissions from our servers and your computer. For your
security we do not have access nor store your credit card information.
How can I pay for my order?
We accept credit or debit
card payments (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
through Stripe and PayPal web payments (such as Apple Pay and Google Pay)
through StripePayPal Credit, which is available for some customers depending on
location and browser.
How long will it take to receive my order?
Our deliveries are taking a
little longer than usual. We are experiencing very high volumes of orders
through our online store. We are working hard to get your order to you while
maintaining safe social distancing in our warehouses. We would like to thank
you in advance for your understanding and patience!
Region Shipping Order Date*
Ireland Express 4-5 working days
USA Standard 10-14 working days
UK / NI Standard 7-10 working days
EU Standard 7-10 working days
Canada Standard 10-14 working days
Australia Standard 12-16 working days
New Zealand Standard 12-16 working days
Rest of World Standard 10-12 working days
*We cannot guarantee
shipping dates. Our advice is to always order early to avoid disappointment
How will I know that my order has been shipped?
You will receive a confirmation email once your order has been shipped.
Are local Customs Charges & Taxes covered in the gift price?
Depending on the value of
your order, your Unique Designs parcel may or may not be charged customs or
import duties. If your parcel is charged, it is up to the person receiving the
parcel to cover these costs. Unfortunately, these charges are out of Unique
Designs' hands, and vary widely from country to country, so we’re unable to
predict what your particular charges may be. For more accurate information,
we’d suggest getting in touch with your local customs office so you’re not
surprised if there are any unexpected delivery charges at your end. Generally speaking orders under 80$ are tax free.
What if I want to place a large order?
If you wish to place a
larger order for any of our products please contact us by email, at info@uniquedesigns.ie
Couldn't find your answer?
We are here to help. If you couldn't find the information you were looking for, please contact us directly. We are eager to help you.